On these pages you, as a driver of a company car leased from ALD, will find information on how to take care of your car, answers to frequently asked questions and how the car is returned.
In our customer portal My ALD, you can report your driving journals, congestion taxes and infrastructure charges. You can find information about your contract, report a damage, find service suppliers and general information.
We want your car life to be easy. On these pages, we have tried to gather the most important and most requested information so that you easily can see what needs and should be done with your company car. By taking care of your car and following routines and intervals, you also minimize the risk of incurring unforeseen costs when the car is returned.
Did you know?
By notifying and repairing any damage before returning the car, you minimize the risk of possible damage billing in connection with the termination of the contract.
THE FOUR MOST IMPORTANT THINGS DURING THE AGREEMENT PERIOD:
- Take care of the car both inside and out continuously
- Follow the manufacturer’s service plan and always service the car at an authorized brand workshop
- Check the car regularly so that you can detect any damage early. Damages need to be reported to the insurance company as soon as possible (usually within one month from the time of the incident). Then contact an authorized brand workshop for any action.
- Make sure that everything is included in the return of the car, see our checklist below. This way you save both time and money. You would be surprised if we told you how many people fail to return a set of tires, an extra key or the luggage cover.
På My ALD kan du förutom att rapportera körjournal och hitta allmän information om ditt kontrakt enkelt hitta kontaktuppgifter till våra samarbetspartners, fylla i skadeanmälan, beställa utlandstillstånd, grönt kort, drivmedelskort m.m.
Should we just say two things about service and maintenance it would be these:
- Service the car according to the manufacturer’s instructions
- In the car’s service book, you will find information about what applies to your particular car. You are also always welcome to contact our technical department on 08-501 123 40 or to your car dealer.
- Service the car at an authorized workshop for the car
- With the help of My ALD you can see which authorized workshops you have closest to you. Don’t hesitate to contact our technical department or your car dealer if you need assistance.
REMEMBER TO SERVICE YOUR CAR ACCORDING TO THE CAR MANUFACTURER’S INSTRUCTIONS!
By following the service interval of your company car, you ensure that guarantees are kept valid and avoid unnecessary depreciation due to missed service.
You are responsible for the service being carried out on time in accordance with the regulations and you are also the one who contacts the authorized workshop for a time that suits you. When the service is done, check that the service book is filled in and stamped.
In recent years, more and more manufacturers have become tougher in their warranty terms with the fact that service must be performed according to the instructions. Guarantees thus cease to apply if the service isn’t performed in accordance with the regulations. In addition to the cost it entails, the car’s function and safety can also be affected, something that can entail a risk for the person driving the car.
As a driver of a company car from ALD Automotive, you are guaranteed a service time within a certain time frame at our brand authorized partners. Through this link you’ll reach a list of what applies to each car dealer, workshop and brand.
The tyre workshop checks the wear on the tyres at each tyre change. We would recommend you to also examine the tread depth on the tyres yourself at regular intervals. By law, the tread depth must not be less than 1,6 mm on summer tyres and 3 mm on winter tyres.
You should also check the tyre pressure regularly. With the right pressure in the tyres, your car rolls better and consumes less fuel. If you are driving your car with 80 % of the recommended pressure, your fuel consumption will increase by 3% and the tyre life will decrease by a fifth. Recommended pressure for your car can be found in the instruction manual.
Regardless of whether you let a tyre workshop change your tyres or if you change them yourself, the wheel bolts should be re-tightened after five to ten miles.
As a driver you are responsible for keeping the car in good condition, e.g. that the car is washed regularly and that oil, tyre pressure and lamps are checked on a regular basis.
When it’s time for inspection, you’ll receive a requsition from us well in advance of the due date. You book your inspection yourself to find a time and place that suits you.
On My ALD you will find answers to the most common questions, what to do if something happens, contact information to our partners and much more.
If you have any questions regarding damages and insurance, please contact ALD Automotive’s insurance department.
If an accident should occur, it’s important that you report your damage as soon as possible to the insurance company that handles the damage guarantee for your car brand. Some insurance companies require that a report must be made within one month from the date of the accident, otherwise they won’t reimburse you for the damage. You can easily fill in an application online in My ALD.
Do you have a stone chip or need to change your windshield?
Book an appointment with Ryds Bilglas on +46 (0)771 11 66 00 and they will also handle the claim for you.
ALD Automotive’s insurance department
Address: Box 4060, 227 21 Lund
Tel: +46 (0)8- 501 123 50
Fax: +46 (0)8- 501 123 49
For whom does the insurance apply?
The insurance applies to the car regardless of who drives it. But, if you are going to lend the car to another driver, you should have it approved by your employer.
The car must be returned in contractual condition, otherwise a liability arises for the lessee. What is accepted as normal or abnormal wear, you will see examples of in this text.
When the car is returned:
- The service book must be filled in by an authorized workshop from all service occasions
- Any damage must be repaired, or reported
- The car must be cleaned inside and out
- Vehicle documents must be available (instruction manuals and service manual)
Once you have returned your car, it will be inspected by an independent test and valuation company. Based on the criteria in our return guide, a technician assesses the condition of the vehicle and distinguishes between wear and tear and damage that may be charged to your employer. During the inspection, an inspection report is made and all possible damage is documented with text and photos that are saved, stored and archived.
If your car has damage, including glass damage, that hasn’t been repaired, it’s important that you report a damage. The easiest way is to fill in one a claim form in our customer portal My ALD. If there is no claim for damage and we discover damage to the car, the repair cost will be charged to your employer in full.
If you want to read more about our guidelines for how wear and tear is assessed and which damage may be charged, you’ll find more information in our assessment criteria which you’ll find here.
When you return your car, it must be washed and cleaned. In addition, all equipment that belongs to the car must be included, here you get a checklist to reduce the risk that you forget something:
⬜ All keys and any alarm boxes
⬜ The car’s service and instruction manuals
⬜ Summer and winter tyres on original rims
⬜ Spare wheel and/or tyre repair kit/puncture kit
⬜ Any equipment such as locking sleeve for lockable wheel bolts, zipper wrench, luggage cover etc
⬜ Remote control for heater
⬜ Clear the car of your personal data, such as connected devices, contacts, GPS addresses etc
⬜ Don’t forget your personal belongings!
Many drivers fail to return extra set of keys and the luggage cover – something that can cost not only time but also money. Make sure you’re not one of those affected.
- If you’re about to pick up a new car, leave your old car at the car dealer where you pick up your new car.
- If you’re only returning your car, without picking up a new, leave your car in the car park with your employer, unless you have another agreement with your contact person with us.
Remember to let us know where your returned car is parked. The best way of telling us is by filling in this return form.
In connection with the return, an inspection is made of the car’s condition. This is done by an independent party and follow to the same procedure on all returned cars.
During the inspection:
- The car is inspected on the inside and outside
- The car is photographed
- Everything that may need to be fixed is documented
- A preliminary assessment is made of what the repairs will cost
Wear that is considered accepted isn’t charged. Wear and tear that is considered not normal, however, affects the car’s value and will therefore be charged according to the test protocol that has been established.
If repairs are necessary, they are done cost-effectively, taking into account the age and mileage of the car.
Age and mileage affect the assessment of:
- Scratches on the body
- Stone chips
- Wear on upholstery and interior
- Wear on steering wheel and gear lever
The inspection is documented and all damage is photopraphed. The test protocol where this information is included can then be emailed to you as a customer upon request.
Through the link below, you will find the guidelines on the basis of which your company car will be assessed upon return. These criteria are a complement to the general conditions.
The damage inspection is performed by an independent valuation company. The technician assesses the condition of the vehicle and distinguishes between accepted wear and tear and not accepted that may be charged to the lessee. A report is made of the inspection and any damage is photographed.
Remember that damage that is not accepted must always be repaired before returning the car. In all cases, all damages must be reported within the time stated in your warranty certificate. Through the link below you can see what counts as accepted and not accepted wear and tear.
Tel: +46 (0)8-501 122 00
Tel: +46 (0)8-501 123 50
Technical department (questions about service, tyres, repairs etc)
Tel: +46 (0)8-501 123 40
ALD Automotive – Stockholm
ALD Automotive AB
187 75 Täby
ALD Automotive – Lund
ALD Automotive AB
226 60 Lund