For a correct and qualified assessment when returning the vehicle.
In this restitution guide you will find the guidelines on which your company car will be assessed upon return. The restitution guide is a supplement to the General Terms & Conditions.
Damage inspection is performed by an independent firm. The technician evaluates the vehicle’s condition and differs between normal wear and tear and damages which may be charged to the lessee. The inspection is documented and all damages are photographed.
Please remember that damages that are not normal wear and tear should always be adjusted before the return. Please note that the damage should be reported within the period that is stated on your certificate of guarantee. On the following pages you can see how we differ between normal wear and tear and damages.
CONTENT ASSESSMENT CRITERIA
TIRES
RIMS
PAINT
AUTO BODY & CHASSIS
GLASS
INTERIOR & CARGO AREAS
EXTRA EQUIPMENT
TECHNIQUE
OTHER
ASSESSMENT CRITERIA TIRES
ACCEPTED
Tires with the following tread pattern:
• Summer tires >3 mm
• Winter tires >5 mm
NOT ACCEPTED
• Tires with a tread pattern less than the above
• Faulty tires, e.g. wrong size, different brands
• Damages e.g. breaks, dents
• Different wear of tires (tires with different tread patterns e.g. after changing only one tire after a flat tire)
DEBITING
According to the separate price list
Not accepted
Not accepted
ASSESSMENT CRITERIA RIMS
ACCEPTED
• Paint damages less than 5 mm
NOT ACCEPTED
Steel rims
•Deformed
Light-alloy metal rims
• Scuffed or chipped rims, damages greater than 5 mm
• Breaks, deformation
• Difference from the manufacturer specification
• Faulty rims
DEBITING
According to the separate price list
Not accepted
Not accepted
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ASSESSMENT CRITERIA PAINT
ACCEPTED
• Surface stone chips
• Scratches that can be restored by polishing
NOT ACCEPTED
• Paint damages demanding re-painting
• Rust due to external damages
• Damages caused by roof pack boxes
• Paint damages from resin, acid or bird droppings that can not be restored by polishing
• Stickers or striping that needs to be removed after returning the vehicle or marks/change in color in the paint due to striping/stickers.
• Differences in color caused by partial paint jobs
• Scratches
DEBITING
According to the separate price list
Not accepted
Not accepted
Not accepted
Not accepted
Not accepted
Not accepted
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ASSESSMENT CRITERIA AUTO BODY & CHASSIS
ACCEPTED
Dents up to 1 cm ø
• Single dents that do not require re-painting
• Single dints that do not require re-painting
NOT ACCEPTED
• Dents > 1 cm ø with/without paint damages
• Dents > 1 cm ø with/without paint damages
• Hailstone damages
• Non-adjusted damages from accidents
• All other damages
DEBITING
According to the separate price list
Not accepted
Not accepted
Not accepted
Not accepted
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ASSESSMENT CRITERIA GLASS
ACCEPTED
• Stone chips, less than 2 cm, outside the field of sight, max. 3
NOT ACCEPTED
Damages on:
• Front, side or rear windows plus light lenses, e.g. by scratches, breaks and/or stone chips
DEBITING
According to the separate price list
Not accepted
Not accepted
Not accepted
Not accepted
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ASSESSMENT CRITERIA INTERIOR & CARGO AREAS
ACCEPTED
Surface dirt or stains that can be restored in connection to the re-conditioning
NOT ACCEPTED
• Disconnected airbag (accepted if disconnection is included in the original contract)
• Soiled interior
• Damages, e.g. burns, holes or scratches
• Smell from e.g. cigarette smoke or fur animals
• Traces of fur animals
DEBITING
According to the separate price list
Not accepted
Not accepted
Not accepted
Not accepted
Not accepted
Not accepted
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ASSESSMENT CRITERIA EXTRA EQUIPMENT
ACCEPTED
• Extra equipment which is mounted afterwards and is functioning. Impact on the interior or the body is not accepted.
NOT ACCEPTED
• Damages caused by removed extra equipment
• Non-restorable changes (e.g. antenna holes)
• Drill holes
DEBITING
According to the separate price list
ASSESSMENT CRITERIA TECHNIQUE
NOT ACCEPTED
• Service not performed
• Service not performed according to the specified intervals
• Non-functioning equipment, e.g. climate control
• Not performed yearly vehicle inspection
• Non-functioning electronics
DEBITERING
According to the separate price list
ASSESSMENT CRITERIA OTHER
NOT ACCEPTED
Missing accessories, e.g.:
• Radio code/Key Card or similar
• Tools (for spare wheel etc.)
• Warning triangle
• Keys (to the vehicle and/or accessories)
• Service booklet or manual
• Not returned summer/winter tires
• Engine heater cable
• Accessories that are not in accordance with the leasing contract
DEBITERING
According to the separate price list
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